Support.
Two ways to reach us, and both open a ticket with the same team. Email if that's easier, or use the service desk if you'd rather submit and follow it there. Choose whichever you prefer.
Email
[email protected]
Write to us with a question or a problem, and a ticket is opened automatically. Include your agency name and, where it helps, the screen you were on.
Send an email Service deskSubmit it in the portal.
Raise a request directly in the service desk to watch its progress and keep the history in one place.
Open the service deskThe user manual is also built into the app and context-sensitive; open help anywhere and you land on the documentation for that screen. For anything about plans, billing, or your agreement, write to [email protected] instead.